Refund Policy
Last Updated: October 25, 2026
1. General Policy
Payments cover setup, planning, creative preparation, management, and/or advertising budget allocation. Refunds are reviewed case by case.
2. Before Campaign Work Starts
If no campaign work, creative preparation, setup, or strategy work has started, a partial or full refund may be considered.
3. After Work Begins
Once work has started, including strategy, setup, design, audience planning, or campaign preparation, service fees may become non-refundable.
4. After Campaign Launch
After a campaign has launched or ad spend has been used, refunds are generally not available for spent ad budget or completed service work.
5. No Result-Based Refunds
Because advertising results vary, refunds are not provided solely because sales, leads, clicks, reach, or revenue did not meet expectations.
6. Disputes and Proof
ARCHLUXPRO may provide tracking updates, campaign screenshots, status logs, payment records, and communication records as proof of work.